At Bikelands good customer service is paramount to us. Well, it seems we must be doing something right as we get so many lovely notes, emails and phone calls from happy satisfied Bikelanders. If you would like to leave a message please do so on our Google+ account here or on our Facebook page
We'd like to share a few of them with you...
15th December 2015 - "... Have a good Christmas. Love your selection of bicycle things so much, I'm sure you'll hear from us in the New Year!!"
3rd December 2015 - From a happy customer in Canada after buying Dynamo Works art "Hey Rebecca, Royal Mail works like charm ;-) The package arrived today. Thanks for your friendly service. Cheers..."
28th October 2015 - "Hi Rebecca. ...Thank you for making our day out on bikes so easy and enjoyable on Monday - we had a great time, and the girls' faces when they came out with their beautiful Bobbins were a picture! We made sure that all our family who live in Exmouth know to recommend you to all their visitors..."
28th October 2015 - "Hi Rebecca. Just wanted to say thanks for your help and for making this (Cyclescheme) process surprisingly simple! All the best..."
27th October 2015 - "Dear Rebecca, Thank you so much for sending the (Linus) Pannier to me. I received it today and am so pleased about the quality of it. Can't wait to put it on my bike for my biking trip away. Can I ask how or where I would place the lock? Is it by using one of the end rings where the shoulder strap would go? Again, Thank you for your quick and professional service".
14th August 2015 - "Ding ding... I love my fantastic, funky little linus bell. Such a happy, friendly 'ping', it just makes me smile :-) Great service from Bikelands, it arrived well wrapped and super quick - I'll be back for more cute biking essentials".
5th July 2015 - "Excellent service. Very helpful and fast delivery. Highly recommended."
10th June 2015 - "Really helpful friendly staff throughout."
May 2015 - "...By the way, your website was VERY good, so congratulations to who ever maintains it and designed it, it made it fun to buy from you!"
May 2015 - "Dear Stuart... We've been really happy with the service so I'll be popping in next month for some accessories. I had a little lottery win - enough to treat myself to a basket and one if those pretty bags for the back. Thanks to you and Rebecca for your help"
22nd April 2015 - "Rebecca at Bikelands was extremely helpful, answering questions quickly and guiding me through the process (of buying through Cyclescheme)."
February 2015 - "Hi Rebecca. Just wanted to let you know that my bike arrived yesterday. I put it together fairly easily (well as can be expected with a hangover) and took it for my first ride this morning. Thanks so much for all your help!"
August 2014 - "Bikelands is fantastic for any women thinking of buying a bike, extremely knowledgeable and helpful! I'm delighted at my purchase!"
August 2014 - "Rebecca at Bikelands was super great through the whole process loved the personal note from Stu with my accessories too"
July 2014 - "Excellent help online from Stu at Bikelands, taking the time to send me dimension details and a decent picture for a Wald-135 basket. That let me make sure it would fit my bike OK before ordering one. The Bikelands online order process was smooth and easy to navigate; and delivery was free too. The basket arrived quickly, and was well packed and protected during delivery. The Wald-135 basket is excellent: it is well made and with proper support legs (so it doesn't bounce or rattle at all, even on rough paths). Excellent service from Bikelands - thank you Stu. From a happy and satisfied customer."
2014 - "Great people in this superb little bike shop, always friendly and a total pleasure to deal with. Great community minded folk and stockists of a few different bikes you won't see in your normal bike shop. A welcome addition to the town!"
June 2014 - "I received the Crane bicycle bell today; thank you, it is a gorgeous thing. And thanks, too, for the card – I like the personal touch!"
May 2014 - "Horray! Got my bike yesterday and it looks amazing! You guys did a brill job packing it all up. I left your instructions at work so I’ll be building it tonight. Could you send me some business cards so I can give them to people who (will inevitably) ask where I got all my gorgeous bike stuff?Thanks again for all your help. Will post a photo on facebook when I’m up and running. Thanks!"
2014 - "Just writing to say thank you so very much for posting the mini scooter neon bag 1st class for me on Thursday. It arrived on friday in time for my nieces birthday for her afternoon party.
I would like to say how appreciative I am of your excellent service and assistance.
Many thanks again. One very happy customer"
2014 - "Hello, so I just received My Helmet today, earlier then expected! Thank you, look forward to ordering more stuff through you guys! BikeLands is the Best!!"
2014 - "I received my order yesterday and I just wanted to say thank very much for the additional 'gift', my granddaughter will absolutely love it, my son is the biggest geek going and his daughter has been bought up with Batman, Superman, Spiderman etc etc so the bat reflector (extra gift) is so apt.
Thanks again and have a good Christmas and New Year.
2014 - "Hi Stuart... The bike arrived on Friday and I put it together yesterday. It's a beaut and my wife loves it, so thanks for all your help with the selection and specification. Best regards..."
2014 - "Thanks very much for making buying a Bobbin Brownie such an enjoyable event! Thanks too for sending on the booklet, really appreciated your promptness. Hope the business goes from strength to strength. Can't find a review section but if there's a website of bike shops you know and you'd like an appreciative review then let me know"
2014 - "Hiya, Beautiful website, so glad I've found it! Got a feeling I'm gonna be spending a fair bit of money with you guys!"
2014 - "With regards to our Home Mechanics Workshops...I've hopefully managed to persuade my employer to put me on the Cycle Systems CYTEC L2 course next March...Would not have even considered without the confidence gained from both you and Scully!"