Placing an order with us is safe, straightforward and simple. You can either pop into the shop, telephone the shop or you can choose from our selected products available right here on the interweb - so you can buy today! If you want to buy right now then it can be done in 3 easy steps.
Browse the 'Product' section and find the bicycle and goodies you'd like to purchase and then hit 'Add to Cart'
Tap in your payment details (don't worry it's totally safe - see below) and your delivery address. We're happy to deliver to your work address to make it easier for you. Don't forget to include any special instructions. This order will then immediately arrive at Bikelands HQ and Santa's Helpers Holly & Mac, will then then pack and prepare your order ready for dispatch. Once it's ready to go out the door we'll then process your payment. Boom! It's on it's way and you'll receive confirmation by email.
In a few days you should hear a "Knock Knock" from the delivery man and your Bikelands product will be with you. Open it up and Enjoy! If you get a chance we'd love to see you or the happy recipent enjoying your new product. Take a picture and post it onto our Facebook page.
If for whatever reason you're unhappy or have any questions then please contact us immediately so we can help. For more details see our Returns Policy.
Most orders placed before 3:00pm (Monday-Friday) are dispatched from our HQ the same day, subject to stock availability and any security checks, via Royal Mail or our express courier. Orders placed after 3:00pm during the week or at weekends are processed and dispatched the following working day. Your purchase should be with you within 3 to 5 working days. Please allow a couple of extra days delivery time for orders to Scottish Highlands and Islands or Northern Ireland. Please note we cannot deliver orders to PO Box addresses.
Once you’ve decided what to buy, the next important decision is deciding where to have it delivered. Please remember that bikes probably won't fit through your letter box. Therefore it’s advisable to send to an address where someone can be during the day (e.g a work address...and then you can cycle home!) Helping us succeed in delivering to you 1st time everyone is happy, AND is good for the environment too!
Bikelands online shop is run using the latest security measures to protect your details when you shop with us. This is serious stuff so we work with experts called Shopify. These guys are serious specialists and run thousands of online shops for thousands of other cool brands and know their onions when it comes to keeping your credit and debit card details...safe man! After you click on the "Proceed to Checkout" button, secure pages are indicated by "padlock" symbol (or key) in the bottom right-hand status bar of your web browser. If you have any questions don't hesitate to drop us a line or call us
Please get in touch touch with us and we'll do our best to help